Terms of Service

Effective date: 27 February 2026

These Terms of Service ("Terms") govern access to and use of the Clinara platform ("Service"). By using Clinara, you agree to these Terms.

1. Definitions

  • "You" and "your" refer to the clinic, organisation, or entity that registers for Clinara, and any individual users authorised by that entity.
  • "We", "us", and "Clinara" refer to Comet Apps Pty Ltd (trading as Clinara) and the Clinara platform.
  • "Practitioner" means any individual who uses the Service to record, document, or manage consultations.
  • "Client" means a customer whose consultation is recorded or documented using the Service.

2. Service scope and AI disclaimer

Clinara provides software tools for consultation transcription and AI-assisted documentation workflows for aesthetic and beauty businesses. Clinara does not provide medical advice, diagnosis, or treatment recommendations.

AI-generated outputs — including transcriptions, consultation notes, and coaching suggestions — are produced by automated systems and may contain errors or omissions. Practitioners are solely responsible for reviewing, verifying, and approving all AI-generated content before relying on it for client records, treatment documentation, or any other purpose. Clinara does not guarantee the accuracy, completeness, or suitability of AI-generated outputs.

3. Account responsibilities

  • You are responsible for maintaining account security and controlling access for your team.
  • You must ensure all users in your clinic follow applicable laws and professional obligations.
  • You are responsible for obtaining informed client consent before recording consultations, in accordance with applicable state/territory surveillance and recording laws (e.g. the Surveillance Devices Act 2007 (NSW) or equivalent legislation in your jurisdiction).

4. Subscription, billing, and refunds

Access to Clinara is provided on a subscription basis. By subscribing, you agree to the following:

  • Fees are charged in advance on a monthly or annual cycle as selected at the time of purchase.
  • All fees are quoted in Australian Dollars (AUD) unless otherwise stated, and are inclusive of GST where applicable.
  • Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
  • We may change pricing with at least 30 days' written notice. Continued use after the price change takes effect constitutes acceptance of the new pricing.
  • Refunds are not provided for partial billing periods. If you cancel, your access continues until the end of the current paid period.
  • If payment fails, we may suspend access after reasonable notice and an opportunity to update payment details.

5. Acceptable use

You must not use Clinara to:

  • Violate law or third-party rights
  • Upload malicious code or interfere with platform operations
  • Attempt unauthorised access to data, systems, or accounts

6. Data and privacy

Your use of Clinara is also subject to our Privacy Policy. You retain responsibility for lawful collection and use of personal information at your clinic.

7. Availability and changes

We may update, improve, or modify the Service from time to time. We aim for reliable availability but do not guarantee uninterrupted or error-free operation. We will use reasonable efforts to provide advance notice of material changes that may affect your use of the Service.

8. Intellectual property

Clinara and its software, branding, and content are owned by Comet Apps Pty Ltd or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service under these Terms. You retain ownership of your clinic data, including consultation content uploaded to or generated through the Service.

9. Warranty disclaimer

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the Service, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded or limited by agreement.

10. Limitation of liability

To the extent permitted by law and subject to the Australian Consumer Law, Clinara is not liable for indirect, incidental, special, or consequential loss arising from use of the Service, including loss of revenue, data, or business opportunity. Our total aggregate liability for any claim arising from or related to the Service is limited to the fees you paid for the Service in the 12 months immediately before the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Clinara harmless from any claims, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your failure to obtain required client consent; (c) your misuse of the Service; or (d) any violation of applicable law by you or your authorised users.

12. Data portability and end of service

Upon cancellation or termination, you may request export of your clinic data for a period of 30 days. After this period, we may delete your data in accordance with our Privacy Policy. We will use reasonable efforts to assist with data export in a standard, machine-readable format.

13. Suspension and termination

We may suspend or terminate access where there is material breach of these Terms, misuse of the platform, non-payment of fees, or legal/compliance risk. Where practicable, we will provide prior notice and an opportunity to remedy the breach before terminating access.

14. Modifications to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Continued use of the Service after the updated Terms take effect constitutes acceptance. If you do not agree with the updated Terms, you may cancel your subscription before the changes take effect.

15. Dispute resolution

If a dispute arises in connection with these Terms, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 days. If the dispute is not resolved, either party may refer it to mediation administered by the Australian Disputes Centre (ADC) before commencing court proceedings.

16. Force majeure

Neither party is liable for delays or failure to perform obligations under these Terms to the extent caused by events beyond its reasonable control, including natural disasters, pandemics, government actions, internet outages, or infrastructure failures.

17. Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales, unless otherwise required by applicable law.

18. Contact

For questions about these Terms, contact support@clinara.ai.